Episode 28
Stop Doing This to Your Customers Through Social Media. Do This Instead!
with Serena Lam — CEO, Fuzzy
1:16:213 September 2025
Social MediaCustomer ExperienceAI MarketingBrand
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About This Episode
Serena Lam on the social media mistakes that are destroying customer relationships — and the AI-powered approach that builds them instead. What brands get wrong and how to fix it.
Transcript
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Episode Info
Episode
#28
Duration
1:16:21
Published
3 September 2025
Guest
Serena Lam
Guest Title
CEO, Fuzzy
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Topics
Social MediaCustomer ExperienceAI MarketingBrand